At Genex Lab, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our diagnostic lab test service in Dubai. By using our services, you agree to the practices described in this policy.
Information We Collect
- Personal Information: We collect personal information that you provide to us directly, including your name, contact details (address, phone number, eail), Unified ID (Passport/ Emirates ID, Travel Document etc.) date of birth and payment information.
- Medical Information: To provide effective medical care, we collect health-related information such as medical history, current health conditions, treatment records, prescriptions and other relevant medical data.
- Usage Data: We may collect information about how you access and use our services. This can include device information, IP addresses, browser type, pages visited and the time and date of your visits.
How We Use Your Information
- To Provide Services: We use your personal and medical information to deliver lab testing services including diagnosis and test results.
- To Improve Our Services: We may analyze usage data to enhance our services, develop new features and improve user experience.
- Communication: We may use your contact information to send appointment reminders, health tips, service updates and other relevant notifications.
- Billing and Payment: Your payment information is used to process transactions and manage billing.
- Compliance and Legal Obligations: We may use your information to comply with legal obligations, protect our rights and prevent fraud.
How We Share Your Information
- With Healthcare Professionals: We may share your medical information with doctors and healthcare providers involved in your care to ensure they have the necessary information for diagnosis, treatment and care.
- With Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, IT support and analytics providers. These third parties are bound by confidentiality agreements and are required to protect your information.
- Legal Requirements: We may disclose your information if required by law or DHA or in response to legal processes.
- Business Transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred to the new entity as part of the transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal and medical information from unauthorized access, disclosure, alteration or destruction. This includes encryption, access controls and secure data storage practices.
Your Rights
- Access and Correction:You have the right to access the personal and medical information we hold about you. You can request corrections to any inaccurate or incomplete data.
Data Portability: You may request a copy of your data in a structured, commonly used and machine-readable format.
Erasure: You have the right to request the deletion of your personal and medical information, subject to certain legal obligations.
Objection: You can object to the processing of your information for specific purposes.
Changes to This Privacy Policy
Genex Lab reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and sending a notification to you.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Genex Clinical Laboratories LLC.
Address. 1st Floor, Elite Business Center, Al Barsha 1, Dubai – UAE
Phone. +971 4 547 9033
Email. info@genexlab.ae
